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Questions & Answers

Everything you need to know about Vibe Neon

Simply add your chosen artwork to the cart and proceed with checkout. If you need a custom piece, contact us through the Custom section form.

Yes! We can bring your idea to life in neon – from custom sketches to unique sizes and colors. Contact us or fill out the Custom form, and we’ll discuss the details.

Our neon artworks use LED neon, which is safe and long-lasting. They connect to a power outlet via an adapter and are controlled with a dimmer and remote.

For Neon Artworks:
✔ Custom LED neon art / sign
✔ Mounting hardware
✔ Power adapter
✔ Dimmer with remote control

For Aluminium Artworks:
✔ High-quality aluminium artwork
✔ Mounting hardware

For all artworks from the collection and custom orders: up to 14 days after final design approval.
Production time does not include delivery.
Each artwork is unique and created specifically for you!

We value your trust and ensure full transparency at every stage. That’s why we require 100% prepayment after the final design approval.

  • Personalized Approach: Every order is a unique project. Full payment allows us to start preparation and production immediately, ensuring your vision is realized precisely.
  • Transparency: Every detail is discussed and agreed upon in advance, so you always know what you are paying for.
  • Security: We use trusted payment systems that protect your data and finances.

Since every Vibe Neon artwork is made individually for each customer, returns and exchanges are not possible.

Once your design is approved, we begin crafting your piece – this includes cutting and printing materials, preparing consumables, and assembling the artwork to match your exact specifications. Because of this personalized approach, we are unable to accept returns.

We take pride in our craftsmanship and are always happy to discuss every detail before production begins to ensure you are completely satisfied with your order.

We ensure that your order arrives on time and in perfect condition, offering free shipping for all our customers.

  • Reliable Shipping Partners: We work with EMS and Meest Express, known for their speed and quality service.
  • Secure Packaging: Every neon artwork is carefully packed to prevent damage during transportation.
  • Tracking Number: Once shipped, you’ll receive a tracking number to check the delivery status.
  • Customer Support: If you have any questions or encounter delays, our team is always ready to assist.

To keep your neon artwork looking perfect for years:

  • Intended for indoor use only.
  • Avoid excessive moisture and strong impacts.
  • To clean, use a soft duster – avoid chemical cleaners.

We are open to collaborations! If you are a brand, artist, or blogger and want to create something unique with us – reach out. We’d love to bring a cool neon idea to life.